Netiquette Guidelines-



CC By Mzelle Biscotte

  1. Why do you use email? List as many reasons that you can think of.
  2. Prioritize top 3 reasons.
  3. Why is Email Netiquette vital to professional expectations?

General Rules

  • Use basic rules of good writing

  • Be polite

  • Be aware of tone

  • Be cautious

  • Use your professional signature

A Checklist before you send....

1. Take a Second Look Before You Send a Message- Proofread your e-mail before you hit send. Don’t respond to e-mail when upset or angry.

2. Do Not Default to "Reply All"- Why just "Reply?"
3. Keep Emails Short- Do not intimidate recipients with too much text.
4. Write Perfect Subject Lines - The key to getting your messages read is not to be clever. Keep it short.
5. Clean Up Emails Before Forwarding Them - Forwarding emails is a great way of sharing ideas, but make sure the original idea is not hidden.
6. When in Doubt, Send Plain Text Email, Not HTML - Not everybody can receive your fancily formatted emails. Send plain text e-mails when in doubt.
7. Don't Forward Hoaxes - Email hoaxes often contain stories that are intriguing, but most are sure to irritate.
8. Use Current Antivirus Software - Make sure you're not spreading worms and viruses via email or act as a vehicle for spreading spam. All this can be caused by malicious emails.
9. Do Let People Know Their Mail Has Been Received - Did the spam filter eat my message? Spare others this nagging question and let them know you got their email. Respond within 24-48 hours.
10. Ask Before You Send Huge Attachments - Don't clog email systems without permission.
11. Talk About One Subject per Email Message Only - Try to talk about one subject per message only. For another subject, start a new email or at least a new paragraph.
12. Punctuation Matters - Comma, colon, hyphen and semicolon — all exist for a reason: they make it easier to understand the intended meaning of a sentence.
13. Use Acronyms Sparingly - PD? Not everybody knows every acronym.
14. Writing in All Caps is Like Shouting - Don't shout in your emails (and all caps is difficult to read).
15. Set Your System Clock - Make sure you don't send messages from 1968.
16. In Doubt, End Emails with "Thank You" - If you don't know how to say good-bye at the end of an email, there's one thing that will almost always be appropriate.
17. Signatures - Where to place a signature and what they should contain.
18. Replying - Placement of reply and avoiding the one or two word replies (avoid “thanks” and “me too” replies).